Automation Anywhere A360 can encounter various issues, including problems with bot execution, device registration, and errors during specific actions. Common issues involve network instability, bot agent service problems, and control room connectivity problems. Troubleshooting often involves checking network stability, restarting services, validating global values, and ensuring the latest versions are used.
Specific Issues and Troubleshooting:
Control Room Login Issues:
- Delays or errors like "Could not execute query" can arise from network problems, server issues, or incorrect login credentials.
- Errors during device registration can be resolved by checking the Automation Anywhere browser extension, using a compatible browser (like Firefox), or configuring the Control Room for HTTPS.
- Failures can occur due to various reasons, sometimes only in specific environments or intermittently. Recording automation execution can help pinpoint the root cause of these failures.
- Automation Anywhere A360 has error handling mechanisms to recover from issues and continue tasks.
- Smart recorders are less suggested in Automation Anywhere and may not work offline or on certain machines.
- During migration from v11 to A360, variable mapping may require adjustments or recapturing recorded actions.
- Problems can arise when accessing Excel as a database, especially after upgrades or Windows patches, potentially requiring reinstallation or reconfiguring.
- Device disconnection or the need for upgrades can be related to service issues or restrictions on downloading files from the Control Room.
- Restarting the Bot Agent service, ensuring network stability, and checking for server issues in the Control Room are common troubleshooting steps.
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